Our goal is complete customer satisfaction.
Most of our products are eligible for 30 day “no questions asked” returns. Beyond that, we offer the strongest warranty available for our proprietary products and all other products are backed by the manufacturer’s full warranty programs.
The following products are backed by manufacturer warranties; please see the individual product pages for each product’s warranty info:
- The ReST Bed™
- Reverie® Dream Supreme™
- Adjustable Bases and Foundations
- All Other Bedding Items and Accessories
The following products are backed by EOR warranty:
REST REVOLUTION Eve2™ LIMITED WARRANTY
Warranty is limited to original buyer only. The Rest Revolution mattress is uniquely designed to rise above standard manufacturer warranties due to your ability to replace and refresh mattress components easily and affordably without replacing your entire bed. That aside, we want you to feel confident in your purchase and be protected in case of manufacturer defects.
As such, repair or replacement of your Rest Revolution mattress is covered during the first 10 years of ownership from the original date of sale. We will send replacement parts or replace the entire mattress if the cause of product failure is related to materials or workmanship upon our inspection.
Warranty coverage is as follows:
10 years on all materials and workmanship, 5 years full coverage, 5 years pro-rated.
This 10-year warranty is limited to the original buyer only. Repair or full replacement of your Rest Revolution™ mattress will be made during the first 5 years of ownership measured from date of sale. We will either send replacement parts, or replace your defective mattress if the cause of product failure is related to materials or workmanship after inspection. It is the owner’s responsibility to return the defective parts freight prepaid with proof of purchase. Freight costs are not covered by warranty.
Replacement during the prorated portion of the warranty will be calculated at 50% of the current suggested retail price at the time of return.
For warranty purposes each component is measured separately. This warranty covers permanent body impressions in the foam overlays, foam cores, or foam encased spring components that are 1.5″ or greater in depth, exclusive of sag in the box foundation or compression of the cover quilting materials.
Warranty does not apply if defects are the result of owner damages or if the mattress is returned in unusually soiled or unsanitary condition. Mattresses must be used with EOR approved bases and foundations (or similar from other suppliers) with center support or warranty may be voided. Normal softening, discoloration or changes in recovery rate for memory foams are not covered by warranty. Normal wear and tear and body contouring of quilted or pillow-top mattress covers are not covered.
This limited warranty gives you specific legal rights; please check to see if you have additional rights as these can vary from state to state.
For spot removal, use a sponge with mild, soapy, warm water. Do not use cleaning solvents, commercial cleaners or over saturate the mattress cover. Remove solution with a clean, damp, soft cloth.
Textured Knit Stretch Tops: Use mild soap, machine wash, gentle cycle, not to exceed 140 degrees Fahrenheit. No bleach. Tumble dry low. Iron low temp if needed.
Pillow Tops: Dry clean only.